Okla. Admin. Code § 165:65-7-4

Current through Vol. 42, No. 7, December 16, 2024

Section 165:65-7-4 - Information as to reading of meters

(a)Meter reading records. The meter reading records shall show:

(1) Consumer's name, address, and rate schedule symbol.

(2) Identifying number or description of the meter.

(3) Meter readings and dates thereof.

(4) If the reading has been estimated.

(5) Any applicable multiplier or constant.

(b)Information to customers. Each utility supplying metered service shall adopt a means of informing its consumers as to the method of reading meters, either by printing on its bills a description of the method of reading meters, by distributing booklets or folders describing the method, or by notice to the effect that the method will be explained by contacting the utility. Meter reading information shall be sent at least annually to each consumer.

(c)Meter reading information. Each service meter shall be read by the utility.

(1)Information required. Each service meter shall indicate clearly the number of gallons of water registered by the meter. Where water is measured in cubic feet or where the quantity is determined by calculation from recording devices, the utility upon request shall supply the consumer with sufficient information to make clear the method by which the quantity is determined.

(2)Meter reading. Each service meter shall be read by the utility at approximate monthly intervals at least ten (10) times a year on approximately the same day of each meter-reading period. If for reasons beyond the control of the utility it is impossible to read a meter for two (2) successive monthly billing periods, it will be permissible for the utility to submit an estimated bill based upon past service records the amount of such estimated bill to be adjusted as necessary when access to the meter is obtained.

(3)Access to meters and other property. The utility shall at all reasonable times have access to meters, service connections, and other property owned by it on the consumer's premises for purpose of meter reading and maintenance. Refusal on the part of the consumer to provide reasonable access for the purpose of meter reading shall be deemed sufficient cause for discontinuance of service on the part of the utility, after notice as provided in this Chapter for discontinuance of service for nonpayment of bills. The utility shall provide its employees with a means of identification in order to claim the right of access.

(4)Alternative reading periods. Upon application of the utility and after notice and hearing, the Commission may authorize the reading of meters less frequently than monthly and prescribe conditions and procedures therefore.

(5)Special meter reading request. Whenever a special meter reading is required following a request by a consumer, the utility shall not make a charge for the special meter reading, whether or not its applicable tariff authorizes a charge for a special meter reading, unless the consumer has requested and received special meter reading within the previous twelve (12) month period.

Okla. Admin. Code § 165:65-7-4

Amended at 16 Ok Reg 2380, eff 7-1-99; Amended at 20 Ok Reg 2322, eff 7-15-03

Amended by Oklahoma Register, Volume 31, Issue 24, September 2, 2014, eff. 9/12/2014

Amended by Oklahoma Register, Volume 36, Issue 21, July 15, 2019, eff. 7/25/2019