Okla. Admin. Code § 165:56-10-6

Current through Vol. 42, No. 7, December 16, 2024

Section 165:56-10-6 - Billing disputes

(a) In the event of a dispute between a customer and a reseller regarding charges billed by the reseller, the reseller shall investigate the particular case and report the results thereof to the customer. During the period that the disputed amount is under investigation, the reseller shall not pursue any collection procedures or assess late fees with regard to the disputed amount. The customer shall be required to pay the undisputed part of the bill, and if not paid, the reseller may discontinue service.

(b) In the event the dispute is not resolved, the reseller shall inform the customer that the customer may utilize the complaint procedures of the Commission's Consumer Services Division. The specific information to be provided to consumers shall be the street address, mailing address, electronic mailing address, telephone numbers and hours of operation of the Commission's Consumer Services Division, as that information appears on the Commission's website. Directing an end-user to the Commission's website for this information is insufficient.

Added at 15 Ok Reg 3075, eff 7-15-98; Amended at 19 Ok Reg 2000, eff 7-1-02

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024