Okla. Admin. Code § 165:55-23-52

Current through Vol. 42, No. 7, December 16, 2024

Section 165:55-23-52 - Records of trouble reports

(a) Each ETC shall make a full and prompt investigation of every trouble report made to it by its end-users, either directly or through the Commission.

(b) The ETC shall maintain its network so as to minimize customer trouble reports for Supported Services in an economical manner, but shall not exceed eight ( 8) reports per one hundred (100) customers per month per service area averaged over a three-month period. An occurrence of a violation of this procedure shall be considered as each day in the month for which the three-month average of trouble reports for that month and the preceding two ( 2) months exceed this criteria for the service area in question.

(c) The response of a ETC to customer trouble reports shall be eighty-five percent (85%) of all trouble reports cleared within twenty-four (24) hours.

Okla. Admin. Code § 165:55-23-52

Added at 21 Ok Reg 2101, eff 7-1-04 ; Amended at 30 Ok Reg 1565, eff 7-11-13

Amended by Oklahoma Register, Volume 32, Issue 23, August 17, 2015, eff. 8/27/2015