Okla. Admin. Code § 165:55-13-25

Current through Vol. 42, No. 7, December 16, 2024

Section 165:55-13-25 - Response to customer complaint inquiries

A telecommunications service provider and IXC shall respond to the Commission upon written or electronic inquiry from the Commission within the following time periods:

(1) Inquiries regarding disconnection, suspension or termination of local service - within one (1) business day of receipt of inquiry from the Commission.

(2) Inquiries other than for disconnection, suspension or termination of local service - within three (3) business days of receipt of inquiry from the Commission.

Okla. Admin. Code § 165:55-13-25

Added at 18 Ok Reg 2415, eff 7-1-01