Okla. Admin. Code § 165:55-13-52

Current through Vol. 42, No. 7, December 16, 2024

Section 165:55-13-52 - Notice of service interruptions

(a) The Commission shall be notified as soon as possible of planned or unplanned interruptions in telecommunications services which:

(1) affect the entire system of the reporting telecommunications service provider, or a major division thereof;

(2) affect 911/E911 access within any system; or which,

(3) in the judgment of the telecommunications service provider, may cause a high degree of public interest or concern.

(b) The Commission notification process required in subsection (a) of this Section, may be accomplished by contacting the PUD Director and the Commission's Public Information Officer, byelectronic mail, twenty-four (24) hours a day, seven (7) days a week; or by phone, during the business hours of 8:00 a.m. through 4:30 p.m., Monday through Friday, and should consist of the following:

(1) An initial contact to advise of the outage; the cause of such outage; the area affected; and the estimated time for repair if known;

(2) A statement describing whether the outage does or does not impact 911/E911 access within any system;

(3) Intermediate contact to provide status reports, to include the estimated time for repair or an updated estimated time for repair, as available to the telecommunications service provider, or as otherwise requested by the Commission Staff; and,

(4) A conclusory contact detailing the results and completion of the restoration of service.

(c) If an outage impacts 911/E911 access within any system, the Oklahoma 911 Management Authority State Coordinator's Office shall be notified as soon as possible in the same manner as described in (a) and (b) above.

(d) Each interconnected telecommunications service provider shall provide to the other's surveillance management center, or equivalent facility, a twenty-four (24) hour contact number for notification of unplanned network traffic management or service interruption issues and an electronic mail address to facilitate communications for planned service interruptions.

Okla. Admin. Code § 165:55-13-52

Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 29 Ok Reg 1549, eff 7-12-12

Amended by Oklahoma Register, Volume 34, Issue 24, September 1, 2017, eff. 9/11/2017

Amended by Oklahoma Register, Volume 40, Issue 24, September 1, 2023, eff. 10/1/2023

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024