Okla. Admin. Code § 165:55-11-10

Current through Vol. 42, No. 7, December 16, 2024

Section 165:55-11-10 - Suspension or disconnection for nonpayment or failure to make security deposit

(a) When service to an end-user is to be disconnected for nonpayment of a bill for telephone service after service has been suspended or failure to make a security deposit after a reasonable time, the TSP shall give at least ten (10) days from the date of notice to the end-user of the TSP's intent to discontinue service. Said notice shall be given by the TSP as follows:

(1) mailed or delivered to the end-user's billing address;

(2) electronically via the internet to the electronic mail address provided by the end-user; or

(3) telephonically to the end-user's assigned telephone number or other number provided by the end-user;

(b) If the mailed notice is returned from that address as undeliverable, the notice may be delivered to the premises at which the service was rendered. Mailed notice will be deemed given to the end-user three (3) business days after mailing by the TSP.

(c) If electronic notice is returned from the electronic mail address as undeliverable, the TSP shall give notice to the enduser using an alternative method as listed above. If the electronic notice is not returned, notice shall be deemed given to the end-user on the date the electronic mail was sent.

(d) If telephonic notice is not confirmed to have reached the end-user's telephone number, the TSP shall give notice to the end-user using an alternative method as listed above. If confirmation of telephonic notice is obtained by the TSP, notice shall be deemed given to the end-user on the date the telephonic notice is confirmed as given.

(e) Unless a dangerous condition exists or the end-user requests disconnection, a TSP may suspend or disconnect service only on the date specified in the notice or within thirty (30) days thereafter, during regular business hours, so long as the suspension or disconnection does not occur within the last two (2) hours of the business day, nor shall service be disconnected on a holiday, nor after noon (12:00 p.m.) on Fridays until Monday morning, unless the TSP has the capability to remotely reconnect service twenty-four (24) hours per day, seven (7) days per week. However, if a TSP has procedures in place where the customer can be reconnected within a reasonable time, then the TSP may submit such procedures to the PUD Director for approval. Upon approval by the PUD Director, the TSP may execute disconnections in accordance with those procedures going forward. However, a TSP is not required to suspend service for any period of time prior to disconnecting service.

Okla. Admin. Code § 165:55-11-10

Amended at 12 Ok Reg 2143, eff 7-1-95; Amended at 13 Ok Reg 2437, eff 7-1-96; Amended at 18 Ok Reg 2415, eff 7-1-01; Amended at 26 Ok Reg 1127, eff 7-1-09

Amended by Oklahoma Register, Volume 40, Issue 24, September 1, 2023, eff. 10/1/2023

Amended by Oklahoma Register, Volume 41, Issue 23, August 15, 2024, eff. 10/1/2024