Okla. Admin. Code § 165:35-21-21

Current through Vol. 42, No. 7, December 16, 2024

Section 165:35-21-21 - Manner of disconnection of service

When service is disconnected at the premises of the consumer:

(1) The utility employee may receive payment of past due bills or accept a copy of the consumer's payment assistance application, or accept a copy of the cancelled check or a utility company receipt showing payment; and upon the receipt thereof, cancel the disconnection order. If payment is offered in a form other than cash or negotiable instrument, the utility employee may verify the payment with the appropriate entity involved. If payment is offered by negotiable instrument, the utility employee may contact the financial institution involved for verification of sufficient funds in the account to cover the negotiable instrument. If the account does not contain sufficient funds for payment, then the utility employee may reject the offered negotiable instrument for payment for past due bills.

(2) Receipt of a subsequently dishonored negotiable instrument in response to a notice of disconnection shall not constitute payment of the consumer's account, and after the consumer is notified of such, the utility shall allow one (1) business day for the consumer to make payment at the utility company or its authorized agent(s) in cash, cashiers check, money order, or a check from a social service agency.

(3) The utility employee shall leave a written statement at the premises that service has been disconnected, the reason for the disconnection, and the telephone number and address where the consumer may arrange to have the service reconnected.

Okla. Admin. Code § 165:35-21-21

Amended at 10 Ok Reg 2633, eff 6-25-93; Amended at 12 Ok Reg 2115, eff 7-1-93; Amended at 19 Ok Reg 1968, eff 7-1-02