Okla. Admin. Code § 160:75-7-1

Current through Vol. 42, No. 4, November 1, 2024

Section 160:75-7-1 - Complaints

(a)Content and format. A complaint submitted to the Department regarding a consumer litigation funding transaction shall be in writing and shall contain the following information:

(1) The full name of the complainant.

(2) The address of the complainant.

(3) The telephone number of the complainant.

(4) The electronic mail address of the complainant, if applicable.

(5) The name of the entity or individual that is the subject of the complaint.

(6) The address of the entity or individual that is the subject of the complaint.

(7) The telephone number of the entity or individual that is the subject of the complaint, if available to the complainant.

(8) The alleged violation of law.

(9) The details of the complaint.

(10) The desired resolution of the complaint.

(11) The date of the complaint.

(12) Documentation necessary to establish the basis of the complaint.

(b)Private controversy. Action shall not be taken regarding a complaint if the complaint involves a matter of private controversy and does not adversely affect the public interest.

(c)Submission of information. By submitting a complaint, the complainant agrees that the Department may submit any information provided by the complainant to the entity, foreign business entity or individual that is the subject of the complaint.

(d)Purpose of the complaint process. The purpose of the complaint process is to facilitate the exchange of information between a complainant and a licensee. The complaint process is also utilized to determine if any violations of law affecting the public interest are at issue.

(e)Time. A licensee shall provide a written response to the Department within thirty (30) days of the submission of a complaint from the Department. The response from a licensee shall include any documentation requested by the Department that is relevant to a complaint. A licensee may request in writing an extension of time in which to submit a response to a complaint.

Okla. Admin. Code § 160:75-7-1

Adopted by Oklahoma Register, Volume 32, Issue 24, September 1, 2015, eff. 9/11/2015