Informal complaints may be made orally or in writing addressed to the commissioner. Letters of complaint to the commissioner will be considered as informal complaints. Matters thus represented will be handled by correspondence or by other informal communications, or by conference with the party or parties complained of, or by formal investigation instituted by the commissioner upon the commissioner's own motion, or in such other manner as the commissioner shall deem to be appropriate and warranted by the facts and the nature of the complaint in an endeavor to bring about satisfaction of the complaint without formal hearing.
General Authority: NDCC 28-32-02
Law Implemented: NDCC 28-32-07
N.D. Admin Code 60-02-02-01