04 N.C. Admin. Code 11 R06-19

Current through Register Vol. 39, No. 11, December 2, 2024

Section 11 R06-19 - CUSTOMER COMPLAINTS

(a) Complaints concerning the charges, practices, facilities or service of the utility shall be investigated promptly and thoroughly. The utility shall keep such records of customer complaints as will enable it to review and analyze its procedures and actions.

(b) A report of incorrectly adjusted appliances shall be given prompt attention.