Part 12 - Consumer Complaint Procedures
- Section 12.0 - Applicability of part 12 complaint procedures
- Section 12.1 - Complaints and questions
- Section 12.2 - Complaint files
- Section 12.3 - Continuation of service while a complaint is at the commission
- Section 12.4 - Initial decision on complaint
- Section 12.5 - Requests for informal hearing or review
- Section 12.6 - Description of informal hearings and reviews
- Section 12.7 - Rights of parties
- Section 12.8 - Powers and duties of hearing officers and reviewers
- Section 12.9 - Hearing postponement
- Section 12.10 - Failure to appear
- Section 12.11 - Settlement agreement
- Section 12.12 - Informal hearing or review decision
- Section 12.13 - Appeals to the commission
- Section 12.14 - Commission determination