N.Y. Comp. Codes R. & Regs. tit. 14 § 594.9

Current through Register Vol. 46, No. 45, November 2, 2024

Section 594.9 - Residents' rights

(a) The provider of service shall ensure the provision of notices of recipients' rights described in section 527.5 of this Title to each resident and his or her family or significant others. Such notice shall also address residents' right to wear age-appropriate clothing, receive prompt medical attention, and have access to appropriate education.

(b) Each child or adolescent, family or significant other shall be apprised of the residence grievance process which ensures the timely review and resolution of resident's or family's complaints.

(1) The grievance process must ensure an objective review of the issues, timely resolution and adequate documentation.

(2) The name and number of an Office of Mental Health contact person shall be made available to a resident and/or family member whenever a grievance process cannot be resolved to the satisfaction of all parties. Within 14 days, the Office of Mental Health will review the circumstances surrounding the disagreement and make a recommendation concerning a course of action to be taken.

(3) If successful resolution to the grievance cannot be achieved through the process delineated in paragraphs (1) and (2) of this subdivision, the resident and/or family member has a right to legal recourse and must be provided with information regarding where to obtain legal assistance including, but not limited to, mental hygiene legal services. The resident and/or family member should also be informed in writing, that complaints can be made to the Commission on Quality of Care and Advocacy for Persons with Disabilities.

N.Y. Comp. Codes R. & Regs. Tit. 14 § 594.9