N.Y. Comp. Codes R. & Regs. tit. 11 § 458.4

Current through Register Vol. 46, No. 50, December 11, 2024

Section 458.4 - Investigation of complaints

(a) A pharmacy benefit manager shall respond to any complaint that is forwarded by the department to the pharmacy benefit manager within fifteen business days. A pharmacy benefit manager may request additional time to respond to a complaint.

(b) Any response filed by the pharmacy benefit manager pursuant to this section will be shared with the complainant.

(c) The information filed by a pharmacy benefit manager in response to a complaint shall be filed electronically.

(d) No pharmacy benefit manager may take any retaliatory action in response to the filing of a complaint with the department, even if the department resolves the complaint in the pharmacy benefit manager's favor.

N.Y. Comp. Codes R. & Regs. Tit. 11 § 458.4

Adopted New York State Register November 27, 2024/Volume XLVI, Issue 48, eff. 11/27/2024