N.M. Admin. Code § 8.370.22.40
Current through Register Vol. 35, No. 23, December 10, 2024
The home health agency must investigate complaints made by a patient/client, caregiver, or guardian regarding treatment or care, or regarding the lack of respect for the patient/client's property and must document both the existence of the complaint and the resolution of the complaint. The agency's investigation of a complaint(s) must be initiated within three working days.
N.M. Admin. Code § 8.370.22.40