N.M. Admin. Code § 18.20.11.19

Current through Register Vol. 36, No. 1, January 14, 2025

Section 18.20.11.19 - DRIVER ORIENTATION AND SUPPORT

A service center operator or service technician shall:

A. thoroughly train drivers on the proper use of the ignition interlock device.

B. provide a user reference and problem-solving guide in English or Spanish to drivers when a device is installed.

C. be available to answer all questions and handle any problems relating to the device, or repair or replace an inoperable or malfunctioning device, during all posted hours of operation.

D. provide a twenty-four (24) hour toll-free emergency telephone number to all drivers.

E. respond to all service inquiries within twenty-four (24) hours of the initial contact.

F. service, repair, or replace an ignition interlock device within forty-eight (48) hours of initial contact at a service center located within one hundred (100) miles or two (2) hours, whichever is less, of a sentenced driver's residence or place of business.

N.M. Admin. Code § 18.20.11.19

18.20.11.19 NMAC - Rp, 18 NMAC 20.11.10, 1-1-03