N.M. Admin. Code § 17.9.573.17

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.9.573.17 - SUBSCRIPTION AGREEMENTS

Each subscriber organization shall develop and implement a written subscriber agreement containing the organization's terms and conditions for subscribing to its project.

A. The subscriber agreement must include the following terms, at a minimum:

(1) general project information;

(2) the effective date and term of the agreement;

(3) identification of all charges and fees;

(4) payment details;

(5) information about the bill credit mechanism;

(6) a comparison of the subscriber's net bill with and without the subscription;

(7) the terms and conditions of service;

(8) the process for customer notification if the community solar facility is out of service;

(9) the customer protections provided;

(10) contact information for questions and complaints; and

(11) the subscriber organization's commitment to notify the subscriber of changes that could impact the subscriber.

B. The commission may consider additional required terms in a future proceeding.

C. Complaints by subscribers against subscriber organizations may be submitted to the commission's consumer relations division for informal resolution. The commission may, in its discretion, refer serious issues to the attorney general to pursue enforcement proceedings.

N.M. Admin. Code § 17.9.573.17

Adopted by New Mexico Register, Volume XXXIII, Issue 13, July 12, 2022, eff. 7/12/2022