N.M. Admin. Code § 17.11.5.17

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.5.17 - DISCONTINUANCE OF SERVICE

An entity holding a certificate of public convenience and necessity or a certificate of operating authority to provide local exchange telecommunications services shall do the following prior to discontinuing any service in order to ensure continued quality of service and to protect consumer interests:

A. No later than 90 days prior to discontinuing its service, the entity shall file with the commission a notice of proposed discontinuance of service containing the following information:

(1) The number of customers affected.

(2) The form of notification to be given to each customer.

(3) The total amount of deposits due to customers and the availability of such payment from the entity's escrow account for such deposits.

(4) Any outstanding debts to local exchange carriers or other carriers whose facilities and services are used to provide local exchange services.

(5) The arrangement for satisfying such debts to local exchange carriers or other carriers prior to and after discontinuance of service.

(6) The arrangements made for alternative LECs to serve the entity's local exchange service customers.

B. No later than sixty days prior to the proposed date of discontinuance of service, the entity shall notify all of its customers of the exact date and time of the proposed discontinuance of service, the deposit amounts owed to each customer, if any, and the provisions the entity has made for continuation of local exchange service to its customers and the manner in which deposits will be returned to customers.

C. No later than thirty days prior to the proposed date of discontinuance of service, the commission shall issue either:

(1) a request for further information from the entity;

(2) a notice of proposed agency action proposing approval of discontinuance of the service; or

(3) a notice of inquiry into the discontinuance which may be subject to the notice and hearing requirements set forth in the commission's rules of procedure.

N.M. Admin. Code § 17.11.5.17

11-15-96; Recompiled 12/31/01