N.M. Admin. Code § 17.11.22.9

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.22.9 - OUTAGES

A. A LEC shall report outages affecting more than one thousand five hundred (1500) customers and lasting longer than thirty (30) minutes to the consumer relations division of the commission by telephone, facsimile, e-mail, or in person within ninety (90) minutes of the onset of the outage, or, for outages not occurring during business hours, at the start of the next business day.

B. A LEC shall submit a subsequent written report stating the location, duration, number of customers affected, cause and corrective action taken. Both the initial and subsequent outage reports shall state whether 911 circuits were affected.

C. A LEC shall file on a quarterly basis a record of each outage in the preceding three (3) months for which the LEC was unable to provide emergency service and an explanation of why emergency service was unavailable.

N.M. Admin. Code § 17.11.22.9

17.11.22.9 NMAC - Rp, 17.11.22.9 NMAC, 2-1-06