N.M. Admin. Code § 17.11.22.23

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.22.23 - INDIVIDUAL CUSTOMER CREDITS

A. Out-of-service clearances. A LEC shall automatically make appropriate adjustments to a customer's bill whenever service from the LEC is interrupted and remains out of order for more than eight (8) hours during a continuous twenty-four (24) hour period after the customer reports it or the LEC finds it, whichever occurs first.

(1) The LEC shall provide a credit on the monthly bill for LEC services that is proportional to the duration of the service interruption. Each occurrence of a loss of service for eight (8) hours during a twenty-four (24)-hour time period shall count as one day and every month shall be considered to have thirty (30) days.

(2) The LEC shall not be required to provide an adjustment for loss of service due to:

(a) the negligence or willful act of the customer;

(b) a malfunction of facilities other than those under control of the LEC;

(c) force majeure; or

(d) the inability of the LEC to gain access to the customer's premises when necessary.

B. Held orders. For each customer whose order is held, an ILEC shall:

(1) provide a credit of $45 for each primary residential line, and a credit of $135 for each primary business line it fails to install within the time frames set forth in 17.11.22.12 NMAC;

(2) pay the sum of $300 and three (3) times the installation charge for each primary residential or business line not installed within seven (7) days of the time frames set forth in 17.11.22.12 NMAC;

(3) waive the service charge for the first month of service once service is provided; and,

(4) for each customer whose premises is located where wireless phone service or equivalent service is not available, provide a credit of two (2) times the basic local exchange service rate for every month or partial month the customer's order is held.

N.M. Admin. Code § 17.11.22.23

17.11.22.23 NMAC - Rp, 17.11.22.23 NMAC, 2-1-06