N.M. Admin. Code § 17.11.22.19

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.22.19 - QUALITY OF SERVICE STANDARDS FOR NON-DESIGNED SERVICES

A. Installation of primary local exchange lines. An ILEC shall complete at least ninety-six (96) percent of all requests for installation of primary local exchange lines within the time frames established 17.11.22.12 NMAC.

B. Held orders for primary local exchange lines. An ILECs annual held order rate for primary local exchange lines shall not exceed 0.035 percent. The annual held order rate shall be the average of the monthly held order rates. The monthly held order rate shall be calculated as the number of an ILEC's held orders for primary local exchange lines as of the last day of the month, excluding orders for which waivers have been granted, expressed as a percentage of the total number of the ILEC's switched access lines in service at the end of that month.

C. Trouble reports.

(1) An ILEC's trouble report rate shall not exceed five (5) trouble reports per month per 100 access lines in service per wire center.

(2) An ILEC's repeat trouble report rate shall not exceed 18% of total monthly trouble reports, on a wire center basis.

D. Out-of-service clearances.

(1) An ILEC shall clear eighty-five (85) percent of out-of-service trouble reports in each month within twenty-four (24) hours, on a wire center basis.

(2) The monthly average repair interval in a wire center shall not exceed twenty (20) hours.

N.M. Admin. Code § 17.11.22.19

17.11.22.19 NMAC - Rp, 17.11.22.19 NMAC, 2-1-06