N.M. Admin. Code § 17.11.22.15

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.22.15 - OUT-OF-SERVICE CREDITS FOR DESIGNED SERVICES

A. When service is out for the designated time period, then unless the customer caused the out-of-service condition, an ILEC shall credit the stated amount to the customer's account, unless otherwise determined by customer contract.

Period out of service, in clock hours, whether continuous or discontinuous	Credit for DS-1 services	Credit for DS-3 services	Credit for ISDN-BRI services
Less than 4 hours in a 12 hour period	no credit	no credit	no credit
4 to 8 hours in a 24 hour period	$120	$1000	no credit
8 to 16 hours in a 36 hour period	$210	$2100	no credit
16 to 24 hours in a 48 hour period	$240	$2400	no credit
24 to 48 hours in a 60 hour period	$300	$3000	$10 per day
More than 48 hours in a 72 hour period	The greater of $420 or 100% of the total monthly recurring charge	The greater of $4000 or 100% of the total monthly recurring charge	$10 per day

B. Whenever an ILEC fails to repair an out-of-service condition for DS-1 or DS-3 service within twenty-four (24) clock hours of notification, it shall credit the pro rata cost of the circuit and trunks to the customer's account.

N.M. Admin. Code § 17.11.22.15

17.11.22.15 NMAC - Rp, 17.11.22.15 NMAC, 2-1-06