N.M. Admin. Code § 17.11.16.6
Current through Register Vol. 35, No. 23, December 10, 2024
The purpose of this rule is to ensure that carriers provide accurate and timely information to customers about their telecommunications services, and that their business conduct toward customers is courteous, efficient, and respectful of the customer's privacy. The rule also specifies procedures relating to discontinuance of basic local exchange service, the resolution of complaints and billing disputes, and customer deposits, and provides the commission with tools for monitoring carriers' compliance.
N.M. Admin. Code § 17.11.16.6