N.M. Admin. Code § 17.11.16.18

Current through Register Vol. 35, No. 23, December 10, 2024

Section 17.11.16.18 - PROHIBITIONS ON DISCONTINUANCE OF SERVICE

A LEC shall not discontinue basic local exchange service:

A. to any residence where a seriously or chronically ill person resides, or will re-establish service to such a residence, if, at least two (2) days prior to the proposed service discontinuance date specified in the notice:

(1) the LEC receives a medical certification, valid for thirty (30) days, on the form prescribed by the commission in 17.11.16.33 NMAC or a substantially similar form, from a medical professional stating that discontinuance of service might endanger the customer's life or health;

(2) the LEC receives a financial certification, valid for ninety (90) days, on the form prescribed by the commission in 17.11.16.34 NMAC or a substantially similar form, from the customer stating that the customer does not have the financial resources to pay the charges for telecommunications services; and

(3) the residential customer enters into a payment plan with the LEC;

B. for nonpayment of the disputed portion of a bill; or

C. for delinquency in payment for service to a previous occupant of the same premises unless the previous occupant continues to reside at the premises or the new customer is legally liable for the debt of the previous occupant.

N.M. Admin. Code § 17.11.16.18

17.11.16.18 NMAC - Rp, 17.11.16.18 NMAC, 2-1-06