N.M. Admin. Code § 15.11.31.10

Current through Register Vol. 35, No. 23, December 10, 2024

Section 15.11.31.10 - ADMINISTRATION OF CERTIFIED SERVER TRAINING PROGRAM

A. Providers' responsibility in administering a certified program: It is the responsibility of providers to ensure that they and any instructors employed by them are teaching a certified program.

B.Course materials: Providers shall ensure that each student is provided complete course materials at the beginning of each certified program. Providers who administer an on-line program shall ensure that each student either has electronic access to course materials or is able to print out course materials for quick reference after satisfactory completion of the program. All course materials shall be presented by instructors in a manner that does not indicate which material is selected for the proctored test.

C. Prior approval required: Providers must obtain prior approval from the director before changing the required content of a certified program.

D.Proctored tests: Proctored tests must be administered in person immediately after completion of a classroom program. Students may not have access to course materials during administration of the proctored test. Exam questions must be rotated on a regular basis to ensure exam validity and security. Providers may allow an applicant who fails the test to re-take it at another time in the presence of an instructor. Proctored tests must be graded by a certified instructor and cannot be graded by a student.

E.On-line tests: On-line tests must be available to be administered immediately after students complete the course or complete a particular module of the course. Exam questions must be rotated on a regular basis to ensure exam validity and security. Students may not have access to course materials during administration of the on-line test. Providers administering on-line tests shall provide the necessary security measures to the satisfaction of the director to combat the potential for cheating. Examples of security measures include, but are not limited to, shuffling exam questions each time a new exam begins, prohibit students from stopping and resuming the exam session, implement a reasonable time limit on the exam, present security questions at random throughout the exam. The results of the on-line test must be given to the student after completion of the on-line test, and providers shall provide a score report indicating wrong answers by referencing course content section.

F.ADA compliance: Providers and instructors are required to comply with the Americans with Disabilities Act (ADA) and ensure that students with disabilities are provided with reasonable accomodation for instructional and learning purposes to the extent required by law.

G.Administration of on-line programs: Providers who administer an on-line program without the presence of a live instructor must ensure the following:

(1)a secure login process is in place to confirm the identity of the person taking the course;

(2)students may not be allowed to fast-forward through the instruction portion of the course;

(3)students must have adequate access to a help desk or customer service to resolve technical problems without delaying the flow of instruction, as well as access to a person who can answer substantive questions that may arise in the course of the training within 72 hours of the student asking the question;

(4)no advertisements appear during course instruction; and

(5)students either have electronic access to course materials or are able to print out course materials for quick reference after satisfactory completion of the on-line program as required by these rules.

N.M. Admin. Code § 15.11.31.10

7/1/97; 3/15/99; 7/15/99; 2/29/00; Recompiled 12/31/01, Adopted by New Mexico Register, Volume XXVIII, Issue 08, April 25, 2017, eff. 4/25/2017