N.M. Admin. Code § 13.4.7.10

Current through Register Vol. 35, No. 24, December 23, 2024

Section 13.4.7.10 - [Effective 4/1/2025] COURSE CONTENT

A.Course length. Individual courses shall be a minimum of one credit hour in length.

B.Ethics. A single continuing education course may include both ethics and other insurance topics meeting the requirements of Subsection C of this section.

C.Insurance subjects.

(1) General instruction time shall be designed to refresh the licensee's understanding of basic insurance principles and coverages, applicable laws and regulations, and recent and prospective changes to them.

(2) Required hours for specialized training requirements shall be completed prior to transacting the type of insurance and may also be counted toward the 24-credit-hour general producer licensee requirement.

(a) Producers desiring to transact business relating to stop loss insurance shall complete at least eight credit hours relating specifically to stop loss insurance.

(b) Adjusters and producers desiring to transact business relating to flood insurance shall complete at least four credit hours relating specifically to flood insurance within one year of the effective date of this rule.

(c) Producers shall not transact business relating to long term care until they have completed at least eight hours of continuing education relating specifically to long term care, and shall complete at least four hours of continuing education relating specifically to long term care during each compliance period thereafter. The course shall include topics relating to long term care partnership for producers who wish to transact long term care partnership business. Producers who transact long term care insurance as of the effective date of this rule shall have one year following the effective date of this rule to complete the eight-hour initial course requirement.

(3) Required training shall not focus specifically on training that is insurer- or company-product specific and may not include sales or marketing information.

D.Approved learning formats.

(1) A course may utilize classroom instruction, lectures, seminars, panel discussions, question-and-answer periods, correspondence courses, online web-based courses and recorded presentations, as long as the provider can ensure that a licensee has completed the course.

(2) A minimum of three hours of continuing education course hours for each compliance period shall be earned through participation in a formal classroom or in another learning format that permits the student to interact with a live instructor. Licensees are responsible for tracking this requirement and are subject to audit by the superintendent.

E.Self-study course requirements. A self-study course shall include:

(1) clearly defined objectives and course completion criteria;

(2) material that is current, relevant, accurate, and that includes valid reference materials, graphics, and interactivity;

(3) specific instructions to register, navigate, and complete the course work;

(4) at least enough questions to fashion a minimum of two versions with at least fifty percent of the questions being new or different in each subsequent version; and

(5) process for:

(a) authenticating student identity such as passwords and security prompts;

(b) measuring the student's success in completing a course that includes the material, exam, and any proctor requirements; and

(c) requesting and receiving the continuing education course completion certificate and reporting student results; and

(6) instructors or subject matter experts shall be available to answer student questions during provider business hours. A technical support or provider representative should be available during business hours, and responses to student questions should be provided withing twenty-four hours of initial contact.

F.Control of access to self-study course material and examinations. A student shall enroll for the course before having any access to course material. The course provider shall prevent all students from:

(1) having any access to the course examination before the student has reviewed all course materials;

(2) downloading any course examination; and

(3) printing or viewing the examination prior to reviewing all course materials.

G.Self-study course review questions. The course provider shall provide review questions at the end of each unit and chapter and shall prevent access to the final examination until each set of review questions is answered at a seventy percent success rate. The course provider shall provide final examination questions that do not duplicate unit or chapter review questions.

H.Self-study final examination criteria. The course provider shall provide a minimum of ten questions for each one-credit hour course and five additional questions for each subsequent credit hour. The student shall achieve a score of seventy percent or greater to pass the examination.

N.M. Admin. Code § 13.4.7.10

13.4.7.10 NMAC - Rp, 13 NMAC 4.7.10, 5-1-02, Adopted by New Mexico Register, Volume XXIX, Issue 04, February 27, 2018, eff. 2/27/2018, Adopted by New Mexico Register, Volume XXXV, Issue 23, December 10, 2024, eff. 4/1/2025