N.J. Admin. Code § 14:10-6.1

Current through Register Vol. 56, No. 24, December 18, 2024

Section 14:10-6.1 - Scope

(a) This subchapter shall apply to the following, as these terms are defined at N.J.A.C. 14:10-1.2:

1. Operator service providers;

2. Alternate operator service providers; and

3. Aggregators, including those that offer similar services to an operator service provider, from an instrument other than a public pay telephone.

(b) In addition to this subchapter, those aggregators who are also public pay telephone service (PPTS) providers are subject to N.J.A.C. 14:10-9.1 and 9.2.

(c) An alternate operator service provider shall notify a caller, before inception of billing that the alternate operator service provider is handling the operator-assisted call by verbal identification by the alternate operator service provider and by a form of signage on the telephone equipment or controlled by the aggregator or by the alternate operator service provider if the alternate operator service provider owns or provides the telephones.

(d) An alternate operator service provider shall provide:

1. Instructions that detail its dialing procedures;

2. To the caller prior to connecting any intrastate, 0+ call, instructions on how the caller can obtain the actual, or maximum possible, total cost of the call, including any aggregator surcharge, and/or location specific charges; and

3. The address of the operator service provider and a complaint telephone number.

(e) Every contract between an alternate operator service provider and aggregator shall include a provision that provides a caller using a telephone owned or controlled by the aggregator or alternate operator service provider with the means to access, where technically possible, any other operator service provider operating in the relevant geographic area, through the access method chosen by the other operator service provider, or to access a local exchange operator or to access the emergency telephone number that serves the jurisdiction where the telephone is located. Such access must be provided free of charge.

(f) No alternate operator service provider shall transfer a call to another operator service provider unless that transfer is accomplished at, and billed from, the point or origination of the call. If such transfer is not technically possible, the alternate operator service provider shall inform the caller that the call cannot be transferred as requested and that the caller should hang up and attempt to reach another operator service provider through the means provided by that other operator service provider.

(g) Board staff may investigate the conduct of any operator service provider or aggregator to evaluate compliance with this subchapter and may take appropriate enforcement action.

N.J. Admin. Code § 14:10-6.1

Amended by 47 N.J.R. 489(a), effective 2/17/2015

Amended by 54 N.J.R. 1427(a), effective 7/18/2022