N.J. Admin. Code § 14:10-2.3
In the event the customer's service is interrupted other than by the negligence or willful act of the customer and it remains out of service for a period of 24 hours or more after being reported to be out of service, appropriate adjustments or refunds shall be made by the telecommunications provider upon request of the customer. If the customer's service is interrupted for more than 72 hours after being reported or discovered, the telephone utility shall adjust the customer's bill or provide a refund, regardless of whether the customer makes such a request. However, the Board may, in accordance with N.J.A.C. 14:10-1A.10(a), suspend application of this provision. Any adjustments or credits shall appear on the customer's bill within two billing cycles from the date on which the outage occurred.
N.J. Admin. Code § 14:10-2.3
See: 9 N.J.R. 130(a), 10 N.J.R. 171(b).
Amended by R.2007 d.276, effective 9/17/2007.
See: 38 N.J.R. 3250(a), 39 N.J.R. 3953(a).
In the first sentence, deleted "to the customer's bill" following "refunds" and "or automatically by the telephone utility if out of service beyond 72 hours after being reported or found" from the end; and inserted the last sentence.
Amended by R.2008 d.304, effective 10/20/2008.
See: 39 N.J.R. 3880(a), 39 N.J.R. 5058(a), 40 N.J.R. 6211(a).
Substituted "other" for "otherwise" and inserted the last sentence.