N.J. Admin. Code § Tit. 14, ch. 10, subch. 12, app A
Sample Notice Letters
Letter # 1: Sample End user Notification Letter (with acquiring TSP)
Date (30 Days prior to planned departure date)
End user Name
Address
City, NJ zip
Re: Your Service will be Transferred to (Name of Acquiring TSP) Unless You Choose A New Local Telephone Service
Provider By (date)
Dear Telephone Service Customer:
We regret to inform you that as of (planned departure date), XYZ Company will no longer provide local telephone service in (their city). (Explanation of specific company circumstances).
You have two options:
OPTION 1: You can select a different local telephone service provider on or before (date). If you do this, XYZ company will allow your service to be transferred to your selected provider immediately, and you will assume responsibility for any charges associated with the transfer of your account from XYZ Company to your selected local telephone provider.
OPTION 2: You can do nothing, and let (name of acquiring TSP) automatically become your local telephone service provider. If you do this, XYZ company will transfer your service to (name of acquiring TSP) on (date).
If you do not want service from (name of acquiring TSP), your action is required! You must choose option 1 and select a new local telephone provider as quickly as possible, AND no later than (date.)
IF YOU CHOOSE OPTION 1:
If you choose OPTION 1 and select a new local telephone service provider, you should also contact your local toll provider and your long-distance provider. Tell them to ensure that neither your current local toll plan nor your long distance calling plan is changed as the result of your change in local service. If you do not contact these providers, they may charge you different rates than before for local toll and long distance calls. You should also request that your new local telephone provider place any requested freezes on your account. However, if you choose OPTION 1 and select another provider of your choice, you will incur additional charges. If you choose to transfer your service to a telephone service provider other than (name of acquiring TSP), every effort will also be made to keep your telephone number and services the same as they are with (name of departing TSP).
IF YOU CHOOSE OPTION 2:
If you choose OPTION 2, you will not be charged for the change to (name of acquiring TSP).
Even if you choose OPTION 2, you will still keep the option to select another local telephone service provider in the future, but if you do select another provider in the future, there will be a delay in transferring your service to your selected provider until after the change to (name of acquiring TSP).
XYZ company will make every effort to transfer your telephone service to (name of acquiring TSP) in a way that will keep your local telephone number the same, and your existing local service and calling features will be transferred to (name of acquiring TSP).
If you have any questions regarding the discontinuance of XYZ Company's local telephone service, please call (toll free number). Questions regarding (acquiring TSP) should be directed to (toll free number of acquiring TSP). XYZ Company regrets any inconvenience this change may cause you.
Sincerely,
Letter #2: Sample End user Notification Letter (without Acquiring TSP)
Date (30 Days prior to the planned departure date)
End user Name
Address
City, NJ zip
Re: You Must Choose a New Local Telephone Service Provider by (date)
Dear Telephone Service Customer:
We regret to inform you that as of (departure date), XYZ Company will no longer provide local telephone service in New Jersey (or their city). (Explanation of specific company circumstances).
Your action is required! You must select a new local telephone service provider as quickly as possible, AND no later than (date) or you may lose your local telephone service.
You can usually find a list of local telephone service providers in your local telephone directory or on the Board's website at www.bpu.state.nj.us. If you require assistance, please contact XYZ Company (current company) at (toll free number).
After selecting a new local telephone provider, you should also contact your current local toll provider and your long distance provider to ensure that neither your current intraLATA toll calling plan nor your long distance calling plan is changed as the result of your change in local service. If you do not contact these providers to ensure that your current calling plans remain in place after you transfer your local service, you may be charged basic rates (non-calling plan rates) for local toll and long distance calls.
XYZ Company regrets any inconvenience this change may cause you.
Sincerely,
N.J. Admin. Code Tit. 14, ch. 10, subch. 12, app A