N.J. Admin. Code § 13:69M-2.11

Current through Register Vol. 56, No. 24, December 18, 2024

Section 13:69M-2.11 - Ticket claims

(a) Subject to the time limitations imposed by N.J.A.C. 13:69M-2.12 and 2.12A, a winning pari-mutuel ticket or credit voucher purchased at a casino simulcasting facility shall be presented for cashing at a pari-mutuel window or a self service pari-mutuel machine at that facility or at any simulcasting facility in accordance with internal controls.

(b) No claim shall be considered for tickets which have been discarded, lost, altered, destroyed or mutilated beyond identification.

(c) Payment of wagers shall be made only upon presentation of appropriate pari-mutuel tickets.

(d) A casino licensee may request the Supervisor of Mutuels to authorize a lost or stolen ticket or credit voucher to be locked on behalf of a patron. Locking a ticket or credit voucher will not preclude the ticket or credit voucher from expiring, after which it can no longer be cashed.

(e) To lock or unlock a ticket or credit voucher, a casino licensee's internal controls shall include procedures which provide for the following:

1. The use of a two-section form to request the locking/unlocking of a ticket or credit voucher. One section of the form shall be completed to request the locking of a ticket or credit voucher, and the other section of the form shall be completed to request the unlocking of the same ticket or credit voucher.

2. The form shall be prepared by a simulcast supervisor or simulcast manager and shall include, at a minimum, the following:

i. To lock a ticket or credit voucher:

(1) The date lock is requested;

(2) The time lock is requested;

(3) The reason for the request;

(4) The issuance date of the ticket or credit voucher;

(5) The issuance time of the ticket or credit voucher;

(6) The ticket or credit voucher number;

(7) The amount of the ticket or credit voucher;

(8) The location from where the ticket or credit voucher was issued;

(9) The patron name;

(10) The patron signature;

(11) The name of the employee preparing the form;

(12) The signature of the employee preparing the form;

(13) An indication that the lock has been approved or rejected;

(14) The name of the Supervisor of Mutuels approving the lock; and

(15) The date lock approved or rejected by the Racing Commission; and

ii. To unlock a ticket or credit voucher:

(1) The date unlock is requested;

(2) The time unlock is requested;

(3) The reason for the request, such as ticket or credit voucher found;

(4) The patron name;

(5) The patron signature;

(6) The name of the employee preparing the form;

(7) The signature of the employee preparing the form;

(8) The name of the Supervisor of Mutuels approving the unlock; and

(9) The date unlock approved.

3. To request that a ticket or credit voucher be locked, a simulcast manager or supervisor shall complete the lock section of the form required in (e)1 and 2i above, and e-mail or fax the completed form to the Supervisor of Mutuels located at the hub facility. The Supervisor of Mutuels will review the form and notify the casino licensee that the request has been approved or denied. The simulcast supervisor or simulcast manager shall note the decision of the Supervisor of Mutuels on the form and record the Supervisor of Mutuels name, and the date of the decision, on the form. If the Supervisor of Mutuels approves the request, the Supervisor of Mutuels will instruct the hub to lock the ticket or credit voucher.

4. To request that a ticket or credit voucher be unlocked, a simulcast manager or supervisor shall complete the form required in (e)1 and 2ii above, and e-mail or fax the completed form to the Supervisor of Mutuels located at the hub facility. As required by the Racing Commission, the request to unlock a ticket or credit voucher must be accompanied by either a Uncontested Pari-Mutuel Ticket or Credit Voucher Certification Form if the patron information is the same in the lock and unlock sections of the Request, or a Contested Pari-Mutuel Ticket or Credit Voucher Certification Form if the patron information is different in the lock and unlock sections of the form. The Supervisor of Mutuels will notify the casino licensee that ticket or credit voucher has been unlocked and the request has been approved. The simulcast manager or supervisor shall record the Supervisor of Mutuels name and date of notification on the form.

5. All completed request forms and Uncontested Pari-Mutuel Ticket or Credit Voucher Certification Forms or Contested Pari-Mutuel Ticket or Credit Voucher Certification Forms shall be retained by the casino licensee for a period of one year from the date of the initial request.

N.J. Admin. Code § 13:69M-2.11