N.J. Admin. Code § 13:69E-1.40

Current through Register Vol. 56, No. 21, November 4, 2024

Section 13:69E-1.40 - Technical standards for gaming voucher systems and promotional coupons

(a) In order to issue and redeem gaming vouchers, a casino licensee shall implement an approved gaming voucher system (voucher system) which shall also comply with Division rules for casino computer systems.

(b) Each device and location that issues or redeems gaming vouchers shall be connected to a voucher system and shall be inspected by the Division prior to use.

(c) A voucher system may be used to redeem promotional coupons which meet the requirements of this section provided that:

1. The software used to insert coupon records into the gaming voucher database has been approved by the Division; and

2. Such method does not alter existing gaming voucher records.

(d) The voucher system shall be capable of limiting the maximum dollar value of gaming vouchers and coupons.

(e) The voucher system shall maintain a unique record for each gaming voucher and promotional coupon. Such record shall have, at a minimum, the following critical data elements:

1. The date and time the gaming voucher was issued or coupon data was inserted into the database;

2. The issuance location or identity of issuer;

3. The validation number;

4. The voucher or coupon status;

5. The value in dollars and cents;

6. The date and time of redemption; and

7. The location of redemption.

(f) Gaming vouchers issued from the voucher system shall contain the following information, at a minimum:

1. The name or trade name of the casino licensee, and if the casino licensee is affiliated with a casino in any other jurisdiction with an identical or similar name or trade name, the words "Atlantic City" or "New Jersey";

2. The date and time of issuance;

3. The value of the voucher, printed in both numbers and words;

4. For gaming vouchers, a conspicuous notice that the voucher must be redeemed within one year of the date of its issuance or the obligation of the casino licensee to pay the patron will expire;

5. The validation number which shall be printed in at least two locations;

6. The asset number of the slot machine dispensing the voucher; and

7. A bar code which shall enable the system to identify the gaming voucher record.

(g) Promotional coupons redeemable through the gaming voucher system shall contain the following information, at a minimum:

2. The value of the coupon, printed in both numbers and words;

3. A conspicuous notice when the coupon will expire;

4. Any restriction regarding the coupon's redemption such as non-cashable;

5. The validation number; and

6. A bar code which shall enable the system to identify the coupon record.

(h) The voucher system shall be capable of identifying the following type of gaming vouchers or coupons when applicable:

1. Slot machine or electronic table game issued gaming vouchers;

2. Gaming vouchers that are issued from a cashiering location;

3. Non-cashable gaming vouchers issued by a slot machine or electronic table game;

4. Non-cashable coupons; and

5. Cashable coupons.

(i) The voucher system shall be capable of identifying the status of gaming vouchers or coupons as follows:

1. Unredeemed or active, meaning the voucher or coupon is available for redemption and has not been electronically canceled;

2. Redeemed, meaning the voucher or coupon has been validated and paid;

3. Expired, meaning:

i. The voucher is greater than 365 days old and it is prevented from being redeemed at any location; or

ii. The coupon has exceeded its specified redemption period and it is prevented from being redeemed at any location;

4. Voided, meaning the voucher has not been expired or redeemed, but has been cancelled in a way that precludes its redemption; or

5. Pending, meaning the voucher is in a status other than (i)1 through 4 above but has not been electronically canceled.

(j) The voucher system shall be designed to:

1. Validate the identity of devices used to issue and redeem gaming vouchers or redeem coupons prior to processing the issuance or redemption request;

2. Validate the data type and format of all inputs to critical fields and reject any incompatible data;

3. Prevent users of the system from changing any voucher or coupon data elements except as otherwise provided by this section;

4. Be capable of detecting errors during the issuance and immediately void the transaction when the error is detected;

5. Be capable of detecting errors during the redemption of a gaming voucher or promotional coupon, and immediately reject the transaction when an error is detected; and

6. Encrypt the validation number during the transmission of unredeemed and unexpired voucher data.

(k) The validation number shall be generated in a manner that prevents a person from being able to determine the composition of the number or to predict the composition of a validation number generated by the system.

(l) The voucher system application shall prevent a user from obtaining or viewing the complete validation number of an unredeemed and unexpired gaming voucher by masking at a minimum three digits or characters on all system menus, printed reports, and displays.

(m) The voucher system shall be capable of recognizing valid gaming vouchers that contain a duplicate validation number and require the redemption by a cashier.

(n) The voucher system shall be capable of recognizing vouchers with a status of expired, void, redeemed or pending when they are presented for redemption and the system shall:

1. Cause redemption locations to immediately reject the gaming voucher or coupon;

2. Where applicable, recognize and report the following conditions when the voucher or coupon is presented to a cashier for redemption:

i. Validation number is not found in the system;

ii. Voucher or coupon is expired;

iii. Voucher or coupon is non-cashable;

iv. Duplicate validation number exists;

v. Previously redeemed;

vi. Requires an override for redemption; and

vii. Otherwise not redeemable by the system; and

3. Provide a mechanism which allows an authorized user to research why a gaming voucher presented for redemption is invalid.

(o) The voucher system shall limit the ability to void gaming voucher or coupon records to authorized users and approved automated procedures. When a gaming voucher or promotional coupon is voided, the voucher system shall be capable of distinguishing voids conducted by a user from those that were caused by an automated process and shall be capable of reporting the following for each voided record:

1. The user that voided the record when applicable;

2. The date and time the void occurred;

3. The validation number; and

4. The value.

(p) The voucher system shall be designed to perform the following during an interruption of service:

1. Permit the electronic redemption of gaming vouchers or coupons only if the redemption location is capable of electronically validating the gaming vouchers or coupon;

2. Prohibit cashier locations from issuing gaming vouchers;

3. Be capable of limiting the number of gaming vouchers that may be issued from a slot machine, multiplayer station or electronic table game; and

4. Automatically enter all gaming voucher records that were issued during the interruption, into the voucher database immediately following the restoration of service.

(q) Gaming voucher systems shall be required to generate the following reports as approved by the Division. Such reports shall distinguish by type and status where applicable:

1. Voucher Issuance Detail Report used to detail and support the totals reported on the Voucher Issuance Summary Report;

2. Voucher Issuance Summary used to gross revenue deductions in accordance with Division rules;

3. Voucher Redemption Detail Report used to detail and support the totals reported on the Voucher Redemption Summary Report;

4. Voucher Redemption Summary Report used to reconcile cashier redemptions;

5. Voucher Expiration Detail Report used to detail and support the totals reported on the Voucher Expiration Summary Report;

6. Voucher Expiration Summary Report used to adjust revenue and report expired gaming debt accounts in accordance with Division rules;

7. Voucher Voided Detail Report used to provide an audit trail for void vouchers;

8. Voucher Liability Detail Report used to detail and support the totals reported on the Voucher Liability Summary Report;

9. Voucher Liability Summary Report used to summarize the outstanding gaming voucher liability;

10. Voucher Issuance Variance Detail Report used to compare the slot machine and electronic table game meters to the system transaction amounts;

11. Voucher Soft Count Detail Report used to detail and support the totals reported on the Voucher Soft Count Summary Report;

12. Voucher Soft Count Summary Report used to record vouchers counted in the count room;

13. Voucher Soft Count Exception Report used to identify gaming vouchers with exceptions; and

14. Voucher Drop Variance Detail Report used to compare the slot machine and electronic table game meters to the count room amounts.

N.J. Admin. Code § 13:69E-1.40

Amended by 47 N.J.R. 1954(a), effective 8/3/2015

Amended by 56 N.J.R. 1182(b), effective 7/1/2024