N.J. Admin. Code § 13:69E-1.31

Current through Register Vol. 56, No. 21, November 4, 2024

Section 13:69E-1.31 - Records and reports for customer complaints

(a) Each casino licensee shall maintain a complete record of all customer complaints registered and repairs made with regard to each slot machine in the possession of the licensee. A copy of such records shall be made available to authorized employees of the Division, upon request.

(b) Whenever a patron disputes the outcome of the play on an electronic gaming device, and the amount in dispute is $ 100.00 or greater and remains unresolved, the casino licensee shall disable such electronic gaming device from additional play. Prior to reenabling the device for play, the licensee shall capture a record of the device's game history maintained pursuant to N.J.A.C. 13:69E-1.28B(i) and retain the record for a period of not less than one year. The record shall be made available to the Division, upon request. The licensee shall also capture and retain a photo of the game as displayed to the patron prior to returning the game to play. Such photo shall be made available to the Division, upon request.

Amended by 56 N.J.R. 1182(b), effective 7/1/2024