N.J. Admin. Code § 13:45A-36.13

Current through Register Vol. 56, No. 21, November 4, 2024

Section 13:45A-36.13 - Participant complaint procedures

(a) Fantasy sports operators shall develop procedures by which participants may file a complaint about any aspect of a fantasy sports activity. Fantasy sports operators shall notify participants as to complaint procedures.

(b) Fantasy sports operators shall respond to participant complaints in writing within 10 business days of receipt of a complaint.

(c) If the response to a complaint required by (b) above is that more information is needed, the form and nature of the necessary information shall be specifically stated. When additional information is received, further response shall be required within seven business days.

(d) Any complaints received by a fantasy sports operator from a participant and the response to the complaint shall be retained for at least seven years and made available to the Division upon request.

N.J. Admin. Code § 13:45A-36.13

Adopted by 51 N.J.R. 1764(a), effective 12/2/2019