Section Puc 3004.12 - Other Consumer Protections(a) No CNGS or aggregator shall include provisions in its customer contracts that would waive the requirements of Puc 3004.(b) Any person may submit a complaint with the commission that a CNGS or aggregator has engaged in slamming. For purposes of this paragraph, "slamming" means initiating the transfer of a customer to a new CNGS or aggregator without the customer's authorization.(c) The commission shall, within 10 business days of receipt of a complaint alleging that a CNGS or aggregator has engaged in slamming, investigate the facts and circumstances related to the complaint.(d) If, after an investigation, the commission determines that a CNGS or aggregator does not possess evidence of the customer's or customers' affirmative selection or authorization, the commission shall require the unauthorized CNGS or aggregator to refund to the customer or customers within 45 days any charges already paid and any expenses incurred in connection with the unauthorized transfer of service for up to 9 months.(e) An aggregator discontinuing service to all customers or any class of customers shall provide no less than 30 days prior written notice of such discontinuance to all affected customers.(f) The provisions regarding terms of service and disclosure prior to enrollment as set forth in Puc 3004.02 and Puc 3004.10(a) and (b), shall not apply to any contract for service entered into prior to the 2019 effective date of these rules during the original term of such contract, provided that such contract complied with the Puc 3000 rules applicable as of its initial effective date.N.H. Admin. Code § Puc 3004.12
Derived from Volume XXXIX Number 16, Filed April 18, 2019, Proposed by #12757, Effective 6/1/2019, Expires 6/1/2029.