Section Puc 2004.20 - Other Consumer Protections(a) No CEPS or aggregator shall include provisions in residential or small commercial customer contracts that would waive the requirements of Puc 2004.(b) Each CEPS that enrolls a customer shall sell electricity to that customer for a period that lasts at least through one billing cycle of the utility serving that customer.(c) No CEPS shall install pre-payment meters or any device at the customer's location that causes electricity to be automatically disconnected for failure to pay in advance.(d) No CEPS or aggregator shall discriminate in the application process, the provision of service, or the termination of a contract, on the basis of any of the following: (1) Residential and small commercial customer income;(3) Geographic area, except in the provision of service for a municipal or county aggregation pursuant to RSA 53-E;(12) Sexual orientation; or(e) Except as to income, no CEPS or aggregator shall discriminate in the provision of credit on the basis of any of the characteristics in (d) above.(f) Any person may submit a complaint with the commission that a CEPS or aggregator has engaged in slamming.(g) Upon the submission of a complaint pursuant to (f) above: (1) The commission shall, within 10 business days of receipt of the complaint, investigate the facts and circumstances related to the complaint; and(2) If, after an investigation, the commission determines that the CEPS or aggregator does not possess evidence of the customer's or customers' affirmative selection or authorization, the commission shall require the unauthorized CEPS or aggregator to refund to the customer or customers within 45 days any charges already paid and any expenses incurred in connection with the unauthorized transfer of service in accordance with Puc 2004.08(k) or 2004.09(i) for up to 9 months.(h) Aggregators discontinuing service to all customers or any class of customers shall provide no less than 30 days prior written notice of such discontinuance using the customer's preferred form of communication.(i) The provisions regarding terms of service and disclosure prior to enrollment as set forth in Puc 2004.02, Puc 2004.03(b), (g), (h), and (i), and Puc 2004.07, shall not apply to any contract for service entered into prior to the effective date of these rules during the original term of such contract, provided that such contract complied with the Puc 2000 rules applicable as of its initial effective date.N.H. Admin. Code § Puc 2004.20
Derived From Volume XXXVII Number 37, Filed September 14, 2017, Proposed by #12372, Effective 11/1/2017, Expires 11/1/2027.