N.H. Admin. Code § Puc 2004.15

Current through Register No. 50, December 12, 2024

Section Puc 2004.15 - CEPS Voluntary Discontinuance of Service

(a) Any CEPS that intends to cease selling electricity to all customers or any class of customers within the state, and does not intend to transfer or sell its customer base pursuant to Puc 2004.13 above, and is not subject to suspension or other event as described in Puc 2004.16 below, shall prior to discontinuing such service:

(1) Provide no less than 60 days written notice to any affected utility and to the commission, which notice shall include the following:

a. The date the CEPS intends to cease selling electricity to all customers or any class of customers within the state; and

b. A detailed plan for transfer of any customers it will no longer serve to utility default service; and

(2) Provide to each affected customer no less than 45 days and no more than 60 days prior to the start of the customer's next billing cycle:

a. Written notice of the date on which the CEPS intends to cease service to the customer; and

b. The date by which the customer must select an alternate CEPS or be transitioned to utility default service on the next meter read date.

(b) When a CEPS discontinues service pursuant to (a) above, the CEPS shall:

(1) Ensure that customers who choose an alternate CEPS are not inadvertently switched to utility default service; and

(2) Refund any outstanding deposits or prepayments within 30 days of the final bill containing charges for service provided by the CEPS to the affected customers.

(c) Upon notification pursuant to (a)(1) above that a CEPS will discontinue service to all customers within the state, the commission shall:

(1) Suspend the CEPS's registration for 120 days from the date the CEPS:

a. Notifies the Commission it has no customers within the state; or

b. Ceases to provide service to all customers within the state; and

(2) After the 120 days specified in (1) above:

a. Terminate the CEPS's registration, if there are no unresolved consumer complaints; or

b. Extend suspension of the CEPS's registration for an additional 90 days while the remaining consumer complaints are resolved.

(d) A CEPS that has discontinued service to all customers within the state shall maintain adequate financial security as required by Puc 2003.03 during the period its registration is suspended pursuant to (c) above.

N.H. Admin. Code § Puc 2004.15

Derived From Volume XXXVII Number 37, Filed September 14, 2017, Proposed by #12372, Effective 11/1/2017, Expires 11/1/2027.