N.H. Admin. Code § Puc 2004.04

Current through Register No. 50, December 12, 2024

Section Puc 2004.04 - Disclosure Prior to End of Contract

(a) No less than 45 days and no more than 60 days prior to the end of a fixed price contract with a residential or small commercial customer, the CEPS shall provide the customer notice of the date the fixed price contract ends and notice of the renewal options.

(b) A CEPS shall not automatically renew or extend a fixed price contract with a residential or small commercial customer beyond the end date specified in (a) above without disclosing to the customer using the customer's preferred form of communication:

(1) The fixed price the customer will be charged after the contract end-date provided to the customer pursuant to (a) above if the customer takes no action;

(2) The term of any new fixed price contract if the customer takes no action;

(3) The date by which the customer must notify the CEPS to avoid a new fixed price contract; and

(4) Instructions that the customer must do one of the following to receive service from a different supplier:

a. Contract with a new CEPS for electricity supply before the contract end date provided in accordance with (a) above;

b. Contact the CEPS to request a return to utility default service before the contract end date provided in accordance with (a) above; or

c. Contact the utility to select utility default service before the contract end date provided in accordance with (a) above.

(c) At the end of a fixed price contract, a CEPS shall not transition a customer to a variable price unless it has provided the following no less than 45 days and no more than 60 days prior to the contract end date:

(1) The information required in Puc 2004.03(b);

(2) Disclosure of the current variable price;

(3) The date no less than 3 business days prior to the scheduled meter read date by which the customer must contact the CEPS or change to a new CEPS or select utility default service to avoid the variable price; and

(4) Instructions that the customer must do one of the following to receive service from a different supplier:

a. Contract with a new CEPS for electricity supply before the contract end date provided in accordance with (3) above;

b. Contact the CEPS to request a return to utility default service before the contract end date provided in accordance with (3) above; or

c. Contact the utility to select utility default service before the contract end date provided in accordance with (3) above.

N.H. Admin. Code § Puc 2004.04

#7758, eff 9-4-02; ss by #9774-A, eff 8-26-10

Amended by Volume XXXVII Number 37, Filed September 14, 2017, Proposed by #12372, Effective 11/1/2017, Expires 11/1/2027.