Section Puc 204.02 - Complaints Regarding Utilities(a) Upon receipt of a complaint pursuant to Puc 204.01, and over which the commission has jurisdiction, the commission shall cause a copy of the complaint to be forwarded to the utility named in the complaint.(b) The utility shall provide a written response to the complaint by the date specified in the letter, or, when no date is specified in the letter, no later than 10 days from the date the complaint is received by the utility.(c) The response required by (b) above shall include a description of all steps taken by the utility to resolve the complaint and shall be furnished to the complainant as well as the commission.N.H. Admin. Code § Puc 204.02
#2011, eff 5-4-82; ss by #2912, eff 11-26-84; ss by #4998, eff 11-26-90; ss by #6365, INTERIM, eff 11-18-96, EXPIRED: 3-18-97
New. #6559, eff 8-19-97; EXPIRED 8-19-05
New. #8420, INTERIM, eff 8-23-05, EXPIRED: 2-19-06
New. #8657-B, eff 6-10-06
Amended byVolume XXXV Number 14, Filed April 9, 2015, Proposed by #10797-A, Effective 3/18/2015.