N.H. Admin. Code § Puc 1203.09

Current through Register No. 45, November 7, 2024

Section Puc 1203.09 - Complaints by Customers

(a) Each utility shall make a full and prompt investigation of customer complaints made either directly to the utility or through the commission.

(b) A utility shall keep a record of complaints received for at least 2 years.

(c) The record of each complaint shall show:

(1) The name, address, and telephone number, if known and available, of the complainant;

(2) The date and character of the complaint; and

(3) The resolution of the complaint, if any.

N.H. Admin. Code § Puc 1203.09

#6245, eff 5-14-96; ss by #8075, INTERIM, eff 4-29-04, EXPIRES: 10-26-04; ss by #8192, eff 10-22-04; ss by #9990, eff 9-16-11

Amended by Volume XL Number 19, Filed May 7, 2020, Proposed by #13031, Effective 6/9/2020, Expires 6/9/2030.