Section Pos 1107.01 - Procedure for Student Grievances(a) The school shall develop a statement of student privileges and responsibilities and make this statement available to students through the catalogue, student handbook, or other appropriate publication.(b) The school shall publish a student grievance procedure in its catalogue, student handbook, or other appropriate publication.(c) Any person having a complaint or grievance against a school that is licensed by the commission should make a reasonable effort to obtain satisfaction from the school directly through the school's established procedures. In the event that a solution cannot be reached, the person may file a written complaint with the director. The complaint shall include any evidence bearing on the issues and documentation that a reasonable effort was made to resolve the complaint directly with the school.(d) The director shall investigate each written complaint involving potential violations of these rules with both students and officials of the school and shall determine the extent of investigation needed based on: (1) The seriousness of the alleged violation;(2) The source of the complaint;(3) The school's history of compliance and complaints;(4) The timeliness of the complaint; and(5) Any other reasonable matter deemed appropriate.(e) The director shall review the facts as set forth in the complaint and shall intervene, as appropriate, to bring the matter to a satisfactory conclusion. Such intervention shall be limited to facilitating settlement through negotiation, and shall not include legal action for any party. Notwithstanding the refund policy of the school, if the director determines that the circumstances justify such action, it shall require that the school make a full or partial refund of tuition or other fees as appropriate. If, in the opinion of the director, there is evidence that the school is no longer maintaining minimum standards, the director shall call for an investigation to determine whether the school's license should be revoked.(f) The director shall report the findings of the investigation to the student and the school's owner or chief operator.(g) The director shall determine that the complaint is valid and of such a serious nature as to warrant a penalty or suspension of a school's license under these rules, the director shall place the facts of the complaint on the agenda of the commission for possible suspension or revocation of the school's license.N.H. Admin. Code § Pos 1107.01
(See Revision Note at chapter heading for Pos 1100) #6398, eff 12-16-96 (formerly Pos 1406.01); ss by #8221, eff 12-16-04 (formerly Pos 1106.01 )