Section Nat 203.01 - Procedures for Submission and Processing of Complaints of Misconduct by Licensees(a) Persons wishing to complain of licensee misconduct shall submit to the board a written complaint including the information described in (b) below, using mail or any electronic means for which the board is able to maintain security.(b) The complaint shall include: (1) The name and address of the complainant;(2) If the complaint is made on behalf of another person, the name of that person and the relationship of that person to the complainant;(3) The date of the complaint;(4) The name of the licensee complained against;(5) If known, the business address and telephone number of the licensee complained against;(6) A detailed description of the treatment, action or event complained about;(7) The beginning and ending dates of the treatment, action or event being complained about; and (8) As attachments, copies, but not originals, of any documents which relate to the complaint, including the record release form relevant to the complaint.(c) Within 90 calendar days the board shall review the complaint and, if necessary, request additional information to decide whether to dismiss the complaint or to begin an investigation of the allegations in the complaint.(d) The board shall mail a copy of any complaint it has not dismissed to the licensee complained against.(e) The licensee shall respond in writing to stated misconduct allegations by responding to each allegation within 30 days. Failure to respond shall be deemed misconduct.(f) The board shall dismiss the complaint in a written notice to the complainant when: (1) The board has no authority to regulate the actions or omissions complained about; or(2) There is nothing in the complaint to suggest that the actions or omissions complained of may have constituted misconduct under RSA 328-E, the rules or any order of the board, or any statute within the authority of the board to enforce.N.H. Admin. Code § Nat 203.01
#6380, eff 11-26-96, EXPIRED: 11-26-04
New. #8301, eff 3-9-05
Amended by Volume XXXVII Number 32, Filed August 10, 2017, Proposed by #12176, Effective 7/22/2017.Amended by Volume XL Number 50, Filed December 10, 2020, Proposed by #13139, Effective 11/26/2020.