Section Lot 8205.03 - Surveillance System Standards(a) The surveillance system shall be maintained and operated from: (1) A surveillance room for all category A licensees; and(2) A secure location for all category B and C licensees.(b) For the purposes of this section: (1) A surveillance room refers to a secure room(s) within the licensed gaming establishment use primarily for the surveillance of the gaming area; and(2) A secure location refers to an area within the licensed gaming establishment, such as a close where surveillance equipment is housed and operated.(c) The entrance to the surveillance room or secured location shall be located so that it is not reading accessible by either game room employees who work primarily on the game room floor or the general public, an whenever possible, the entrance shall be located as to not to be visible from the game floor.(d) Access to the surveillance room or secure location shall be limited to individuals who are: (1) Licensed in accordance with RSA 287-D, and authorized to have access in accordance with the policies set forth in the game room's surveillance system plan;(2) An agent of the commission; and(3) Accompanied by an individual authorized in accordance with (1) above.(e) Any agent of the commission shall be provided immediate access to the surveillance room or secure location upon request and presentation of proper identification.(f) The GOE shall maintain a sign-in log, and require any individuals who enter the surveillance room secure location, other than authorized personnel, to sign the log.(g) The sign-in log required by (f) above shall be maintained in a bound book with numbered pages the can't be readily removed, and include a minimum of the following: (1) The date and time of entry;(2) The entering person's name, and department or affiliation;(3) The reason for entering the surveillance room or secure location;(4) The name of the person authorizing the person's entry into the surveillance room or secure location; and(5) The date and time of exiting.(h) The GOE shall ensure surveillance staff are trained in the use of the equipment, knowledge of the games, and house rules so as identify unusual activities or behaviors, and prevent theft.(i) Except as allowed by (j) below, for all category A game rooms, the surveillance room shall be attended at all times by personnel trained in the use of the equipment, and knowledgeable of the games and house rules.(j) When necessary, the surveillance room may be unattended for periods of time not to exceed one hour any 8-hour period to allow meal and rest breaks.(k) For all category B and C game rooms, there shall be at least one person on the property at all time with a working knowledge and the ability to operate the surveillance equipment, and who can provide immediate access to the secured location to commission agents.(l) The surveillance system shall:(1) Include sufficient numbers of monitors and recording devices to simultaneously display an record multiple gaming and count room activities;(2) Include date and time generators that possess the capability to display the date and time recorded events on digital/video recordings. The displayed date and time shall not significant obstruct the recorded view;(3) Record at 30 frames/images per second or its equivalent, full screen, in real time. Cameras n required by these surveillance standards shall provide a minimum of 7.5, full screen frames per second;(4) Not include the use of multiplexing and quad recording devices for required surveillance; and(5) Monitor and record with sufficient clarity to identify employees and customers in all areas when games are played and currency is counted, verified, sorted, stacked, or stored, including monitoring and recording all table game drop boxes, safes, and counting surfaces, and all cashier personnel.(m) Each video camera required by these standards shall:(1) Be installed in a manner that will prevent it from being readily obstructed, tampered with disabled by patrons or employees. No employee shall intentionally obstruct surveillance system equipment; and(2) Possess the capability of having its picture displayed on a video monitor and recorded.(n) The surveillance system shall include sufficient numbers of monitors and recorders to simultaneous display and record multiple gaming and count room activities, and record the views of all dedicated cameras an motion activated dedicated cameras.(o) Where a Pan-Tilt-Zoom (PTZ) camera is used to observe gaming and gaming-related activities, the camera shall be placed behind a smoked dome, one-way mirror or similar materials that conceal the camera from view.(p) Continuous lighting that is of sufficient quality to produce clear recordings and still picture reproductions is required in all areas where camera coverage is required.(q) For all category A game rooms, surveillance room equipment shall have total override capability over all other satellite surveillance equipment located outside the surveillance room.(r) The GOE shall immediately notify the commission in writing of any such camera(s) that has malfunctioned for more than 24-hours(s) The GOE shall make a reasonable effort to repair each malfunction of surveillance system equipment required by these standards within 72-hours after the malfunction is discovered.(t) In the event of a dedicated camera malfunction, the GOE shall, upon identification of the malfunction provide alternative camera coverage or other security measures, such as additional supervisory or security personnel, to protect the subject activity. If other security measures are taken, the GOE shall immediately contact the commission who will determine whether the other security measures are adequate.(u) The GOE shall maintain a malfunction and repair log that documents each malfunction and repair the surveillance system, and retain the log for a minimum of 2 years after the date of the last entry in it.(v) The malfunction and repair log shall include a minimum of the following:(1) The time, date and nature of each malfunction;(2) The efforts expended to repair the malfunction and the date of each effort;(3) The reasons for any delays in repairing the malfunction;(4) The date the malfunction is repaired;(5) Where applicable, any alternative security measures that were taken while the system was being repaired; and(6) Reference, by date and time, any communication with the commission concerning an malfunction or corrective action.(w) In the event of a power loss to the surveillance system, the GOE shall utilize a contingency plan the consists of a minimum of the following:(1) All category A game rooms shall have an auxiliary or backup power source available an capable of providing immediate restoration of power to all elements of the surveillance system the enable surveillance personnel to observe the table games remaining open for play and all are covered by dedicated cameras. Auxiliary or backup power sources such as an uninterrupted pow supply (UPS) system, backup generator, or an alternate utility supplier, shall satisfy this requirement and(2) All category B and C game rooms shall implement alternative security measures in lieu of a auxiliary or back-up power source.(x) Alternative measures allowed by (w)(2) above may include additional supervisory or security personnel, to protect the subject activity. If other security measures are taken, the GOE shall immediately contact the commission who will determine whether the other security measures are adequate.(y) The GOE shall establish and maintain a surveillance system so that a failure of any part or component will not result in the cessation of more than 50 percent of the surveillance coverage of the gaming area.N.H. Admin. Code § Lot 8205.03
Derived from Volume XLII Number 6, Filed February 10, 2022, Proposed by #13330, Effective 1/22/2022, Expires 1/22/2032.