N.H. Admin. Code § He-P 819.16

Current through Register No. 50, December 12, 2024

Section He-P 819.16 - Client Services

(a) At the time of admission, personnel of the CMA shall:

(1) Provide, both orally and in writing, to the client, guardian, agent, and personal representative, as applicable:

a. A copy of the home care clients' bill of rights;

b. The CMA's complaint procedure and rules; and

c. Documentation to verify receipt of these policies and rules; and

(2) Collect and record the following information:

a. Client's name, home address, and home telephone number;

b. Client's date of birth;

c. Name, address, and telephone number of an emergency contact;

d. Name of client's primary care provider with the address and telephone number;

e. Copies of all legal directives such as durable power of attorney, legal guardian, living will, or documentation of the request; and

f. Written and signed consent for the delivery of services and the release of information.

(b) Each client shall have an initial assessment prior to the development of the care plan.

(c) Each client shall have a review of needs whenever the case manager, client, or guardian, agent or personal representative determine that the services provided are no longer required or not meeting the client's needs.

(d) The care plan shall be developed by the case manager and the client or client's guardian, agent or personal representative.

(e) For each client accepted for care and services by the CMA, a current and accurate record shall be maintained that includes, at a minimum:

(1) The written confirmation required by (a)(1) above;

(2) The identification data required by (a)(2) above;

(3) Consent and medical release forms, as required by (a)(2)f. above;

(4) The record of assessments and reviews as required by (b) and (c) above;

(5) All care plans, including documentation that the client, guardian, agent or personal representative participated in the development of the care plan if they choose to;

(6) A copy, initialed by the client and/or the client's guardian, agent or personal representative, of all charges and services to be provided as required by He-P 819.14(r); and

(7) Documentation of all contacts with the client and/or the client's guardian, agent or personal representative, with service providers identified in the client's care plan, and with anyone else involved with the client's care plan.

N.H. Admin. Code § He-P 819.16

Derived from Number 37, Filed September 14, 2023, Proposed by #13709, Effective 8/1/2023, Expires 8/1/2033.