Section He-M 314.09 - Grievance Procedures(a) Each shelter shall establish written grievance procedures by which a guest's complaints are addressed.(b) A shelter shall provide a guest who files a grievance the opportunity to have someone assist him or her in filing the grievance. If the guest cannot obtain assistance, the shelter staff, upon the guest's request, shall attempt to obtain assistance for such guest from New Hampshire Legal Assistance or the Legal Advice and Referral Center (LARC) .(c) Each shelter shall establish written investigation procedures for allegations that a guest's rights as stated in He-M 314.04 through 314.06 have been violated by shelter staff or volunteers.(d) The investigation of a guest's grievance shall not be conducted by any person who participated in the action or decision that is the subject of the grievance.(e) Following completion of the investigation, the shelter shall: (1) Issue a written decision to the complainant setting forth the disposition of the grievance;(2) Include information on how the guest can appeal the decision in accordance with He-M 204; and(3) Forward a copy of the decision to the bureau of homeless and housing services.(f) A guest may appeal the finding and proposed resolution to his or her grievance to the department in accordance with He-M 204, rights protection procedures, and He-C 200, rules of practice and procedure.(g) Each shelter shall forward its grievance procedures and any proposed revisions to its grievance procedures to the bureau of homeless and housing services for review and approval, prior to implementation. Grievance procedures that the bureau of homeless and housing services determines to be in conflict with He-M 314.09 shall not be implemented.N.H. Admin. Code § He-M 314.09
#7405, eff 11-21-00; ss by #9328, eff 11-22-08
Amended by Volume XXXVI Number 49, Filed December 8, 2016, Proposed by #12056, Effective 11/22/2016, Expires 5/21/2017.