Section He-M 204.07 - Informal Resolution(a) The individual may choose to resolve the complaint through the informal resolution process.(b) The objective of informal resolution shall be to empower, engage, and assist the individual to resolve the problem through techniques such as negotiation and mediation.(c) Informal resolution shall be completed within 30 days of submission of the complaint, unless the complainant authorizes an extension of time.(d) If resolution cannot be achieved, the matter shall be subject to formal resolution as described in He-M 204.08.(e) The individual may request the initiation of the formal resolution process at any time during the informal resolution process.(f) Discussions that occur during the informal resolution process shall be held confidential and not used as evidence in subsequent formal resolution proceedings and administrative hearings in this part.(g) No complaint alleging retaliation, coercion, restraint, seclusion, abuse, neglect or exploitation shall be resolved utilizing the process outlined in this section.(h) Matters referred to OCLS may be resolved informally with the consent of the individual.N.H. Admin. Code § He-M 204.07
(See Revision Note at part heading for He-M 204) #5868, eff 7-15-94, EXPIRED 7-15-00
New. #9850, eff 1-20-11
Amended by Volume XXXIX Number 10, Filed March 7, 2019, Proposed by #12731, Effective 2/22/2019, Expires 8/21/2019.Amended by Volume XXXIX Number 41, Filed October 10, 2019, Proposed by #12878, Effective 9/25/2019.