Section He-M 202.09 - Complaint Investigator Training and Data Collection(a) A complaint investigator shall have, at a minimum: (1) A bachelor's degree from an accredited college in social work, sociology, psychology, human services, related behavioral services, or criminal justice, and experience in performing complaint investigations totaling 2 years or more; or(2) Experience in developmental disabilities in New Hampshire totaling 3 years or more in an area such as: b. Program management; or(b) Each complaint investigator shall participate in in-service training offered by the department. The OCLS shall train each newly hired complaint investigator and schedule annual training to occur for all complaint investigators.(c) The training required by (b) above shall consist of:(1) Reviewing investigatory procedures and methods;(2) Investigation report writing;(4) Options for complaint resolution;(5) Advocacy resources; and(d) Participants shall sign in at the time of training as verification of attendance.(e) The OCLS shall maintain a list of those who have completed complaint investigator in-service training.(f) A newly hired complaint investigator without experience in investigating cases of abuse, neglect, and exploitation or rights violations shall:(1) First observe an experienced complaint investigator over the course of 2 investigations; (2) Then be observed by an experienced complaint investigator while performing 2 investigations; and(3) Be determined, as judged by the experienced investigator, to be capable of performing independently.(g) A complaint investigator shall investigate an allegation of abuse, neglect, exploitation, or a rights violation only after the investigator has received training identified in (b) and (f) above.(h) Complaint investigators shall meet quarterly with OCLS to review cases and discuss issues, concerns, and possible resolutions.(i) On a semi-annual basis, the OCLS shall compile data collected from complaint investigators into a report that contains:(1) The number of complaints filed;(2) The types of complaints, such as abuse, neglect, exploitation, service availability, or quality of care;(3) Identification of the complaints as founded or unfounded; and(4) Any trends or systemic factors identified in the process of complaint investigation.(j) OCLS shall send the report prepared pursuant to (i) above to:(1) The bureau administrator;(2) The area agency executive directors;(3) The human rights committees established pursuant to RSA 171-A:17, I; and(4) The developmental services quality council established pursuant to RSA 171-A:33.(k) The OCLS shall solicit feedback on the report from the developmental services quality council and use this information to improve complaint investigator training, the investigatory process, and quality of services.N.H. Admin. Code § He-M 202.09
(See Revision Note at part heading for He-M 202) #5830, eff 5-24-94, EXPIRED: 5-24-00
New. #7730, eff 7-24-02; ss by #9754, INTERIM, eff 7-24-10, EXPIRED: 1-20-11
New. #9962, eff 8-15-11
Amended by Volume XL Number 2, Filed January 9, 2020, Proposed by #12940, Effective 12/10/2019