Section He-C 6339.12 - Quality Assurance Activities and Monitoring of Community Based In-home Service Providers(a) The provider shall participate in quality assurance activities conducted by DCYF using a variety of activities that may include a combination of record reviews, performance data measurements, and visits to providers.(b) The provider shall allow an on-site visit by DCYF which may be random or scheduled, for the purposes of: (1) Interviewing program staff;(2) Reviewing program documents to determine continued compliance with He-C 6339; and(3) Examining agency case records for DCYF families.(c) Providers shall ensure that clinical records, including all progress reports, are available for inspection and review by DCYF staff during any on-site quality assurance or monitoring visit.(d) Service providers shall be subject to monitoring and evaluation by DCYF through a variety of activities that include: (1) Queries of data that is stored on NH Bridges case management system and the medicaid management information system (MMIS);(2) Reviews of case record information;(3) Data reporting from the service providers; and(4) Satisfaction surveys from stakeholders, such as families, CPSWs, and JPPOs.(e) Providers not demonstrating compliance with the provisions of He-C 6339 shall meet with DCYF to develop an approved corrective action plan that includes: (1) Areas of concern or noncompliance with He-C 6339;(2) Areas of performance needing improvement;(3) Recommendations for corrective action or program improvements;(4) Determinations on corrective action time frames and any additional responses by the agency; and(5) Any recommendation regarding continued certification or revocation of certification.(f) A service provider shall be notified of any problems that are noted on the DCYF staff surveys that include: (1) Negative responses concerning quality and timeliness of service provision; and(2) Written comments about agency performance.N.H. Admin. Code § He-C 6339.12
(See Revision Note at part heading for He-C 6339) #9263, eff 9-20-08
Amended by Volume XXXVI Number 41, Filed October 13, 2016, Proposed by #11180, Effective 9/19/2016, Expires 3/18/2017.Amended by Volume XXXVII Number 15, Filed April 13, 2017, Proposed by #12136, Effective 3/18/2017, Expires 3/18/2027.