N.H. Admin. Code § Frl 403.09

Current through Register No. 50, December 12, 2024

Section Frl 403.09 - Continuing Funeral Service Education Requirements

(a) In order to obtain continuing education credit the provider, funeral director or embalmer shall submit a written request for approval of programs or courses.

(b) The written request shall at a minimum contain the following:

(1) The name of the provider;

(2) The title of the program or course;

(3) Date and location of the program or course;

(4) The number of continuing education credits requested for the program or course;

(5) The name of the program or course presenters;

(6) A copy of the program or course description, agenda and handout materials;

(7) A biographical sketch of each presenter: and

(8) A sample certificate of attendance or completion.

(c) The following programs or courses shall be approved for continuing education credit:

(1) Funeral service/funeral home management to include:

a. Subjects related to meeting the needs of families and the community funeral service;

b. Management functions and concepts as related to funeral service;

c. Management of human resources that include personnel management relevant to funeral service operations;

d. Financial management;

e. Marketing management to include:

1. Merchandising;

(i) Casket types and materials, not brand specific;

(ii) Vault types and materials, not brand specific;

(iii) Selection room guidelines, not brand specific;

(iv) Urns, not brand specific; and

(v) Display, not brand specific;

2. Product;

3. Price;

4. Pricing methods, not brand specific;

5. Distribution; and

6. Promotion of funeral service to include advertising, public relations and customer relations;

(2) Requirements of facilities and equipment to include:

a. Requirements for state licensure;

b. Provisions of the Americans with Disabilities Act applicable to funeral service; and

c. OSHA standards and requirements relevant to funeral service;

(3) Office systems and records to include:

a. Client service records such as case reports, first call methods, arrangement forms, sales contracts, and disclaimers;

b. Records required by government agencies; and

c. Required personnel records;

(4) Funeral service operational procedures to include:

a. Notification of death;

b. Transfer of remains or removal of remains from place of death;

c. Arrangement conference or statistical information recovery; and

d. Dressing, casketing, and preparing the deceased for viewing by family or public;

(5) Preparing and directing of funeral;

(6) Post need services, aftercare, and estate procedures;

(7) Disaster procedures to include:

a. Role of funeral professionals and other personnel;

b. Responses to disasters, both natural and man made;

c. General consequences and concerns that occur due to disasters;

d. Investigational procedures and concerns related to funeral personnel; and

e. Federal, state, and local concerns and roles in disasters;

(8) Trends and changes in funeral service and areas related to funeral service, including:

a. Population and death projections pertaining to funeral service;

b. The place of death and how it has changed as a result of medical technology;

c. Changes in the family unit structure;

d. Religion and the clergy;

e. Alternatives to current legal forms of disposition;

f. Regulatory issues;

g. Recruitment and retention of personnel in funeral service;

h. Diversity in funeral service employment;

i. Role of computers and their effects in funeral service;

j. Pre-need service and pre-financing of funerals and its growth in the industry;

k. World-wide Funeral customs; and

l. Changing attitudes of consumers relative to funeral service;

(9) Funeral service law;

(10) NH state statutes and administrative rules;

(11) Religious customs in funeral service;

(12) History of funeral service;

(13) Accounting as related to funeral law;

(14) Business law;

(15) Restorative art;

(16) Embalming and embalming theory;

(17) Psychology including;

a. Grief processes; and

b. Effects of grief on family, caregivers, and funeral professionals;

(18) Sociology including;

a. Cultural and ethnic sociology; and

b. Society as related to funeral service;

(19) Cremation including;

a. Trends;

b. Statistics;

c. Laws and rules; and

d. Training programs required for Crematory Operator certification;

(20) Anatomy and physiology;

(21) Pre-need funeral service laws and rules:

(22) Veteran Administration (VA) including;

a. Laws;

b. Benefits;

c. Procedures; and

d. VA and national cemetery requirements and procedures;

(23) Military including:

a. Mortuary affairs;

b. Benefits as related to funeral service;

c. National cemetery requirements and procedures; and

d. Military burials;

(24) Organ procurement including:

a. Trends; and

b. Clinical harvesting of organs;

(25) Agencies not previously mentioned that are relevant to funeral service;

(26) Federal trade commission, especially its funeral rule, 16 CFR 453;

(27) Insurance seminars that are relevant to pre-need funeral services; and

(28) Trade association business meeting;

(d) The following programs or courses shall not be approved for continuing education credit:

(1) Courses within the normal college curriculum such as english, history, and social studies;

(2) Courses that deal with sales and advertising of brand specific products only and would not further educate a licensee as to his or her product knowledge and development of funeral procedures and management models designed to increase the level of service provided to the consumer;

(3) Courses that deal with promoting brand specific marketing and merchandising of funeral goods and funeral services;

(4) Courses in psychology and sociology that are not grief specific to families, care-givers, and funeral professionals including participation in an ongoing grief support group(s);

(5) Courses that are offered for academic credit by a mortuary science college approved by the American Board of Funeral Service Education, and taken to obtain licensure as a funeral director or embalmer shall not be approved;

(6) Courses involving cemetery operations and procedures shall not be construed as allowable topics under the funeral service management curriculum in that because regulation of cemeteries is not in the scope of regulation and authority of the board;

(7) Courses and instruction in non-human related services such as but not limited to pets and merchandising and related topics; and

(8) Activities such as social occasions, meals, receptions, sporting events, and business meetings to include sales meetings, or exhibits displayed at such activities.

(e) The board shall monitor, inspect, or review any approved continuing education program or course as necessary to determine compliance, and upon evidence of variations in the program presented from the program approved, shall disapprove any or all of the approved hours granted to the course or program if the board determines the program or course is not in compliance with these rules.

N.H. Admin. Code § Frl 403.09

#6516, eff 5-24-97, EXPIRED: 5-24-05

New. #9387, eff 2-12-09 (from Frl 403.11)

Amended by Volume XXXVII Number 15, Filed April 13, 2017, Proposed by #12129, Effective 3/10/2017, Expires 3/10/2027.