Section En 604.06 - Interruptions of Service(a) Each water utility shall use all reasonable means to avoid interruptions to service, but should interruption occur service shall be re-established within the shortest time practicable, consistent with safety.(b) When an emergency interruption of service affects any portion of the fire protection system, the water utility shall promptly notify the fire chief or other public official responsible for fire protection of such interruption and of subsequent restoration to normal service.(c) Each water utility shall keep a record of all interruptions to service of over 30 minutes duration affecting any portion of the distribution system.(d) A water utility shall include in the record of service interruptions required by (c) above the following: (1) Date and time of interruption;(2) Approximate number of customers affected;(3) The date and time of service restoration;(4) The cause of such interruption when known; and(5) Steps taken to prevent its recurrence.(e) When service is interrupted to perform scheduled work on mains or equipment, such work shall be done at a time causing minimum inconvenience to customers, consistent with the circumstances.(f) Customers affected by such interruption shall be notified in advance, if practicable.(g) Where any main supplying public fire protection service is interrupted, the water utility shall promptly notify the fire chief or other official responsible for fire protection, stating the approximate time and anticipated duration.(h) The fire chief or other official responsible for fire protection shall be notified promptly upon restoration of service.(i) Reports of service interruptions shall be made to the department on Form E-18, which is described in En 609.09, once a month, if any occur.N.H. Admin. Code § En 604.06
Derived from Number 15, Filed April 11, 2024, Proposed by #13911, Effective 3/21/2024, Expires 3/21/2034 (see Revision Note at chapter heading for En 600).