Section En 1203.06 - Bill Forms(a) Bills shall be rendered at regular intervals.(b) For utilities providing metered service, bills shall indicate at a minimum: (1) The date of the current meter reading;(2) The current meter reading;(3) The prior meter reading;(4) Any applicable penalty date;(5) The approximate date of the next meter reading;(6) All factors necessary to compute the charges;(8) The utility's customer service phone number;(9) A statement that customers should call the utility regarding billing questions; and(10) A statement that customers may call the department for further assistance after first attempting to resolve disputes with the utility, which statement shall include the department's toll-free telephone number.(c) For utilities providing non-metered service, bills shall indicate at a minimum: (1) The beginning and ending dates of the billing period;(2) Any applicable penalty date;(3) The beginning and ending dates of the next billing period;(4) All factors necessary to compute the charges;(6) The utility's customer service phone number;(7) A statement that customers should call the utility regarding billing questions; and(8) A statement that customers may call the department for further assistance after first attempting to resolve disputes with the utility, which statement shall include the department's toll-free telephone number.(d) Bills for residential and non-residential service customers shall include one of the following:(1) Summary of the current applicable rate; or(2) Notice that a printed copy of the current applicable rate shall be furnished upon request.(e) Bills shall be delivered:(1) Via first class mail; or(2) Via an electronic billing system when offered by the utility and elected by the customer.(f) Each utility shall keep an accurate account of all charges for service billed to each customer and shall maintain records showing information from which each bill rendered may be readily computed.(g) Upon request of a customer, a utility shall provide the customer with a clear and concise statement of the actual consumption of service by the customer for each billing period during the prior year.N.H. Admin. Code § En 1203.06
Derived from Number 24, Filed June 13, 2024, Proposed by #13986, Effective 5/30/2024, Expires5/30/2034 (see Revision Note at chapter heading for En 1200).