Section 704.4205 - Contesting propriety of termination1. A customer whose service is terminated or is scheduled to be terminated by a utility may contact the Division to contest the propriety of the termination.2. A statement of the provisions of subsection 1 must be set forth: (a) In any notice of termination issued pursuant to NAC 704.4165; or(b) In a section of each telephone directory issued by a utility. If this method is used, a reference to that section of the directory must be included in the notice of termination.3. The statement required by subsection 2 must be accompanied by: (a) The mailing address and telephone number of the office of the Division nearest the customer;(b) The statewide toll-free telephone number of the Division;(c) If a bill is in dispute, a statement that the customer may be required by the utility to pay any disputed amount to the utility pending resolution of the appeal, subject to a refund if the appeal is successful;(d) A statement that special arrangements for the payment of any bill may be made if the customer is unable to pay immediately the full amount of the bill; and(e) A statement that a fee for reconnection or a deposit, or both, may be collected if service is terminated and subsequently restored.Nev. Admin. Code § 704.4205
Added to NAC by Pub. Service Comm'n, eff. 1-5-89